Shipping Policy

 

It will typically take 1-2 weeks to make and ship belts. All bags and backpacks that are available are ready to ship and will be put in the mail within a week of ordering. Once shipped you will receive an email with tracking info. Customers will be responsible for any customs or additional international shipping fees. To inquire about current stock or to rush a delivery please contact us. 

 

Refunds, Returns and Exchanges

 

Agate Guarantee 


Agate Leather items are handcrafted to age beautifully but if there are any issues or you are not completely satisfied with your purchase please don’t hesitate to contact me to repair, return or exchange your item.   

 

 

Returns: 

Yes! We accept returns within 7 days. To be accepted they must be free of damage or wear. If you would like to return your item first contact me. Then you will be responsible for the cost of shipping the returned item back to me. Upon receipt we will promptly refund the full cost of your item.

 

Exchanges: 

Yes! We accept exchanges within 7 days. To be accepted they must be free of damage or wear. If you would like to return your item first contact us. Let us know that you want to do an exchange and for what item. Please contact me to inquire about current stock since an exchange will depend on what is currently available in the shop. Then you will be responsible for the cost of shipping back the returned item.

 

Repairs: 

Yes! We do repairs! Agate Leather items are built to last forever so we want you to be 100% satisfied with your item. So if you are in need of some maintenance or a repair please contact us and I would be happy to  repair your item free of charge for as long as you own the item. You will be responsible for shipping the item back to me as well as a flat rate shipping cost to send it back to you. 

 

 

 Kass Wolcott, Owner 

 @agateleather

agatemade@gmail.com